Our Terms

Terms of Use and Conditions

Terms of Use and Conditions

Last updated: April 2023

The platform “my-team” (hereinafter “Platform”) has been created and designed by the company SPORTS PAYMENTS Anonymous Company located in Aigaleo, Attica, at Panormou No. 25, Postal Code 12242 (hereinafter “Company” or “We”). The Platform is available through the website my-team.co and as an application via Google Play Store and App Store for mobile devices.


The use and installation of the Platform are governed by the following Terms and Conditions of Use (hereinafter “Terms”), which we kindly ask you to read carefully before using the Platform. By using the Platform, you declare that you have read and agree to be bound by these Terms. If you are Parents/Guardians of minors, you accept these Terms for the use of the Platform on behalf of the minors. These Terms may be wholly or partially modified or updated at any time.

1) Purpose of using the Platform:

The Platform provides online services for organizing, managing, and communicating between Clubs/Academies and Teams with Coaches, Athletes, Parents, and Guardians of the latter, as well as personalized services to the individuals as mentioned above. Registration of users on the Platform is free, provided that they belong to the list of individuals sent by the Academy, Team, or Club that has previously contracted with the Company.

The Company provides technical implementation and coordination services for the organization and administration of the Academy, Team, or Club, without interfering in any way with their activities, agreements, and transactions with Athletes, Coaches, Parents/Guardians. It is also expressly stated that the Company is not responsible for any acts or omissions of the Academy and is not liable for the financial or other outcomes resulting from the use of the Platform.

2) Registration Process:

Step 1: Registration of Academies/Teams/Associations

Academies, Teams, or Associations interested in collaborating with the Company fill out the details found at this link. This creates an initial profile for the “manager,” who represents the Team. Subsequently, the Company contacts the Manager at the details provided in the aforementioned form, intending to present a trial version of the Service for a period agreed upon between the Parties. If the Academy, Team, or Association wishes to proceed with a collaboration with the Company, a Cooperation Agreement is concluded, the provisions of which prevail over these Terms of Use in case of conflict.

Step 2: Activation of Other Persons’ Accounts

Upon the initiation of the collaboration, the Academy/Team or Association can request from the Company the activation of accounts for other members (e.g., managers), Coaches, Athletes, and other third parties. For managers and Coaches, the account creation process is carried out at the initiative of the Academy/Team or Association. Through actions taken by the Manager from their account via the Platform, they can create as many accounts as desired for other managers and Coaches. The initial Manager then communicates the username and password to the new users to the interested parties, thus completing the account creation for them. The rights of each user (read/write) and the areas of the Platform they have access to are exclusively determined by the initial Manager.

For Athletes and/or their Parents and Guardians, account activation is initiated by themselves either through a link sent to them by the Manager or by selecting the Academy/Team or Association they belong to via a search on the Platform.

Alternatively, the Academy/Team or Association has the option to create accounts on behalf of these users themselves. In this case, it is sufficient to notify the Athletes and/or their Parents and Guardians of the username and password to access their accounts. For athletes who have not reached the age of 13, the registration process is carried out by their Parent or Guardian, who follows the above steps.

3) Access to Athletes’ Data

The data of the Athletes are registered on the Platform by the Academy, Team, or Association, which has access to the profiles of all Athletes and the information contained therein. Each Athlete has access only to the information of their own profile, and each Parent/Guardian has access to the information of their Athlete children. Each Academy, Team, or Association has access only to the data of Users who have registered under the contract between the Company and the Academy, Team, or Association.

4) Notifications from the Platform

The Company retains the right to send to the users of the Platform (regardless of category), important information regarding the operation of the Service, its features, available software upgrades, and necessary customizations/settings on the Platform, changes in the terms of use, and the privacy policy of the Platform. The information is provided through the Platform (pop-up, announcement, message).

5) Intellectual Property Rights on the Content and the Platform

For this document, the term “Content” includes the following: text, graphics, images, music, software, sound, video, intellectual property works of any kind, and information or other material that is transmitted, produced, provided, or otherwise made available through the Platform. The Platform, including its software, as well as the Content contained therein at any given time, are intellectual property and/or industrial property of the Company and/or its affiliated companies or, depending on the case, its licensors, suppliers, or other partners and are protected under the relevant provisions of Greek, European, and International law concerning the protection of intellectual and industrial property. The Company and/or its licensors exclusively retain all rights, title, and interest concerning the Platform and its Content, including all related intellectual property rights (except specific content of the Platform, which may contain third-party content or links to third-party content).

Furthermore, the composition and management of the Content contained in the Platform at any time exclusively belong to the Company or, possibly, its licensors, suppliers, or partners and are protected by the relevant provisions of Greek, European, and International Law.

Regarding these Terms, no ownership rights are granted to you concerning the Platform and its Content, except for those usage powers explicitly mentioned in these Terms.

The Company, its suppliers, and/or its partners expressly retain, according to this document, all their rights of intellectual property in all elements of the Platform and its Content, including indicatively intellectual property rights, industrial property rights for trademarks and service marks, trade names, logos, etc.

6) Blog Posts

The platform includes a section titled “Blog,” where articles of interest to the Academy/Team or Association are posted. Professionals from various fields may present their knowledge and experience concerning health, safe and effective training, and nutrition. The views presented are for informational purposes only and are not intended to serve as personalized scientific advice or diagnoses. In case users have any symptoms, medical or other scientific questions or concerns, they should consult a specialized health professional. The Company is not responsible for any side effects, damages, injuries, or any kind of problems experienced by the Users.

7) Advertisements

The Company reserves the right to display any advertising or promotional activities it desires within the Platform environment. The Platform may feature logos of businesses participating in the Service as sponsors, advertising messages with promotional material from these businesses, as well as referral links (hyperlinks, banners) to the websites of these businesses.

The advertising promotion of the Academy, Team, or Association is conducted with the exclusive initiative, organization, expense, and responsibility of the respective Academy, Team, or Association. The Company bears no responsibility for these promotions, their outcomes, or any damage to the Academy, Athletes, or third parties resulting from actions or omissions related to these promotions.

The Company also reserves the right to promote its collaboration with the Academy, Team, or Association in mass media, social media, or through flyers, banners, and posters, solely to promote the Service, provided there is no contrary agreement between the parties.

The Company permits and encourages the Academies to promote/advance and advertise their collaboration with My Team to Athletes, Parents/Guardians, and Coaches, and through mass media, social media, and websites they manage, at their facilities, in distributed material (flyers), on banners and posters, on apparel, and athletic equipment.

8) Offers

The Company collaborates with third-party companies for the redemption of its offers. An Athlete who chooses to redeem an offer from the Company receives a special redemption code or a relevant hyperlink (link) within the Application environment, and the collaborating business is accordingly informed. Using the offer code or a similar method, the Athlete redeems the offer at the physical or online store of the collaborating business.

The offers cannot be exchanged for money and may have a limited duration.

9) License to Use the Content

Subject to your compliance with these Terms, the Company grants you a license that is limited, non-exclusive, non-transferable, and not sub-licensable, intended to allow you to access and use the Platform’s Content exclusively for personal purposes and always following these Terms.

10) License to Use the Platform

Subject to your compliance with these Terms, the Company grants you a license that is limited, non-exclusive, non-transferable, and not sub-licensable. This license allows you to access, download, execute, display, and install one copy of the Platform on an unlimited number of mobile devices that you own or control, provided that you do not remove any proprietary notices and protect all of the Company’s proprietary rights against any infringement. Please be aware that the environment from which you download the Platform may have restrictions on the number of copies you may install. Access to the Platform or any of the aforementioned actions will not, under any circumstances, create any rights, title, or legal interest in any environment from which it was downloaded, copied, stored, or in the entirety of the Platform and/or its Content. The Platform is for your personal, non-commercial use only. The Company retains all rights to the Platform, except for those expressly granted to you under these Terms.

If you access or install the Platform from the Apple Store, you agree to use the Platform only:

(i) on an Apple-branded product or device that runs iOS (Apple’s exclusive operating system software); and

(ii) as permitted by the “Usage Rules” outlined in the Apple Store Terms of Service.

If you access or install the Platform from any application store or distribution platform (such as the Apple Store, Google Play, or Amazon Appstore) (each, an “App Store”), then you acknowledge and agree that:

*These Terms are entered into between you and the Company, not the App Store, and that, between the Company and the App Store, the Company is solely responsible for the Platform.

*The App Store has no obligation to provide maintenance and support services concerning the Platform.

*Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure of the Platform to conform to any warranty will be the sole responsibility of the Company.

*The App Store is not responsible for addressing any claims you or any third party may have relating to the Platform or your possession and use of the Platform, including, but not limited to: (i) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation.

*In the event of any third-party claim that the Platform or your possession and use of the Platform infringes that third party’s intellectual property rights, the Company will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required by these Terms.

*The App Store and its subsidiaries are third-party beneficiaries of these Terms relating to your license of the Platform and that, upon your acceptance of the terms and conditions of these Terms, the App Store will have the right (and will be deemed to have accepted the right) to enforce these Terms related to your license of the Platform against you as a third-party beneficiary.

*You must also comply with all applicable third-party service terms when using the Platform.

*You agree to comply with all applicable laws and regulations concerning the export of data to ensure that neither the Platform nor any related technical data nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by such laws and regulations.

11) General Prohibitions and Platform Rights

You agree not to engage in any of the following actions concerning the use of the Platform or its Content, as governed by these Terms:

*Posting, uploading, submitting, or transmitting any content.

*Violating, misusing, or infringing any patent, industrial design, utility model, intellectual property right, trademark, trade secret, moral rights, or other intellectual property or personal rights or privacy rights of a third party.

*Using industrial designs, utility models, intellectual rights, trademarks, service marks, logos, trade secrets, moral rights, or other intellectual property or proprietary information, including, among others, metadata.

*Removing, modifying, or concealing any intellectual property rights, trademarks, service marks, or other proprietary rights notices incorporated in or accompanying the Platform or Content.

*Violating, infringing, or interfering with the Company’s rights in the Platform, the Content, or the Company itself.

*Participating in or encouraging any conduct that (i) violates any applicable law or regulation or would create civil liability; (ii) is fraudulent, false, misleading, or deceptive; (iii) is defamatory, obscene, pornographic, vulgar, or offensive; (iv) promotes discrimination, fanaticism, racism, hatred, harassment, or harm against any person or group; (v) is violent or threatening or promotes violence or actions that threaten any person or entity; or (vi) promotes illegal or harmful activities or substances.

*Modifying, processing, transmitting, displaying, performing, reproducing, publishing, licensing, or assigning material obtained through the use of the Platform. Exceptionally, you may copy the Platform to create a backup copy of it, provided that the copy includes all the original software’s proprietary rights notices of the Platform and will be used exclusively as a backup copy.

*Creating and/or publishing a database that contains substantial parts of the Platform or its content.

*Copying the Platform to another server creates an image and expectancy rights against any third party, as arises from the Platform.

*Displaying or mirroring the Platform or any individual element within the Platform, including but not limited to the layout and design of any page or form contained within the Platform.

*Providing access to the Platform to multiple users through any means.

*Decryption, disassembling, or interfering with the software used for the Platform or the Content, except to the extent explicitly permitted by mandatory provisions of applicable law (including national laws implementing Directive 91/250/EEC to 2009/24/EC on the legal protection of computer programs) in order to obtain certain information for limited purposes defined in these laws.

*Interfering or attempting to interfere with the access of any user, host or network, including, without limitation, sending a virus, overloading, spamming, or mail-bombing through Platform correspondence.

*Accessing, breaching, or using non-public areas of the Platform, any computer systems or technical delivery systems associated with the Platform.

*Avoiding, bypassing, removing, disabling, impeding, or otherwise altering any technological measure implemented by the Company or any of its suppliers or any other third party (including another user) to protect the Platform or the Content.

*Attempting to access or search the Platform or Content or download Content from the Platform using any engine, software, tool, device, or mechanism (including robots, spiders, data mining tools, etc.) other than software and/or search engines provided by the Company or other generally available third-party web browsers.

*Using the Platform or the Content or any part thereof for any commercial purpose or for the benefit of any third party.

*Using the Platform or the Content to send altered, misleading, or false source-identifying information.

*Collecting or storing any personally identifiable information from the Platform from other users of the Platform without their express permission.

*Posting or transmitting in any way information and data that they do not have the right to disclose under legal provisions or private agreements (e.g., confidential information).

*Engaging in any behavior that would constitute a violation of any right related to the personality of third parties and especially any behavior that would harm minors in any way, e.g., by exposing them to inappropriate content.

*Accessing, breaching, or using non-public areas of the company’s computer systems or the technical delivery systems of the company’s providers.

*Attempting to probe, scan, or test the vulnerability of any system or network of the Company or breach any security or authentication measures.

*Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

*Sending any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters, or other forms of solicitation.

*Violation of any applicable law or regulation, including any applicable export laws or regulations, including exporting or re-exporting or using for any purpose the Platform or any related technical data, directly or indirectly, in a manner that is otherwise prohibited by such laws and regulations.

*Using the Platform to access, copy, transfer, encode, or retransmit content in violation of any law or any rights of the Company or third parties.

*Using the Platform in any unlawful manner, for any unlawful purpose, or in violation of any applicable provisions or regulations of Greek law regarding intellectual property and related European and international legal provisions.

*Encouraging or permitting any other person to do any of the above.

*Although the Company is not obligated to monitor access to or use of the Platform or Content, or to review or edit any Content, the Company has the right to do so for the purpose of operating the Platform, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. The Company reserves the right, but is not obligated, to remove or block access to any Content at any time and without notice, including, but not limited to, if the Company, at its sole discretion, considers any Content to be objectionable or in violation of these Terms. The Company has the right to investigate violations of these Terms or behavior that affects the Platform. The Company may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

*Intellectual Property Laws and Regulations

*The Company respects intellectual property law and expects its users to do the same. According to the Company’s Policy, under appropriate conditions, it may terminate users who are believed to repeatedly infringe or are infringing the intellectual property rights of others.

*It is a fundamental principle of the Company’s policy to observe and protect the intellectual property rights of third parties. If you believe that any intellectual property rights are being infringed through the Platform, you can contact the Company by sending an email to info@my-team.co, specifying the part of the Platform you believe infringes any rights, along with reasons that, in your opinion, substantiate the infringement.

12) Termination

The Company reserves the right to modify, suspend, or discontinue the Platform (or any part or content thereof) or your right to use the Platform or the Content at any time, with or without notice to you. The Company is not liable to users or any third party for these actions.

In the event of termination, discontinuation, or cancellation of the Platform, the following provisions of these Terms will survive: Rights of Use concerning the Content and the Platform, the License to Use the Content and the Platform, general prohibitions, intellectual property laws and regulations, termination, the Personal Data Protection Declaration, limitation of liability, third-party websites, applicable law, jurisdiction, and general provisions.

13) Indemnification

You will indemnify and hold harmless the Company and its officers, employees, partners, and agents from any claims, disputes, demands, liabilities, damages, and expenses, including but not limited to reasonable legal and accounting fees, arising from or in any way connected with (i) your access to or use of the Platform or Content or your evaluation thereof, and (ii) your breach of these Terms.

14) Limitation of Liability

The Platform is provided on an “as is”, “as available”, and “with all faults” basis. Without limiting the foregoing, the provider makes no warranties or representations of any kind, express or implied, as to the Platform and the content. Furthermore, the provider disclaims all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, title, custom, and trade.

The Company does not guarantee that the use of the materials of the Platform and Content will be error-free or uninterrupted, that defects will be corrected, or that the Platform or the server that makes the Platform available is or will remain free from any harmful components, including, without limitation, viruses. The Company does not guarantee that the information (including any instructions) regarding the elements of the Platform and Content are accurate, complete, or useful. You acknowledge that your use of the Platform and the Content is at your own risk.

The Company does not guarantee that the use of the Platform and Content materials is legal under any jurisdiction. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you to the extent that such law applies to you and these terms.

In no case shall the provider be liable to you for any kind of losses or damages (including, by way of example, any direct, indirect, economic, incidental, or consequential losses or damages) directly or indirectly related to: a) the Platform b) the Content c) your use or inability to use the Platform and Content d) the performance of the Platform e) any action taken in relation to the provider’s investigation or law enforcement authorities concerning your use of the Platform and Content or any other party f) any errors or omissions in the operation of the Platform g) your account information or your comments, or h) any damage to your computer, mobile device, or other equipment or technology, including, by way of example, damages from any security breach or from any virus, bug, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer or network line failure, or any other technical or other malfunction, including, by way of example, damages for loss of profits, goodwill, data loss, work stoppage, accuracy of results, or computer malfunction or failure, even if the operating parties have been notified or should have been aware of the possibility of such damages, whether in an action of contract, negligence, strict liability, or tort (including, by way of example, whether caused in whole or in part by negligence, acts of God, telecommunications failure, or theft or destruction of the Platform).

15) Third-Party Websites

The Platform may contain links to websites or resources owned or operated by third parties other than the Company (hereinafter referred to as “Linked Sites”). The Linked Sites are provided solely for your convenience. The Company does not control and is not responsible for the operation, content, privacy policies, or security of these sites, nor is it connected with the operators. You are responsible for reading and complying with the privacy statements and terms of use published on these Linked Sites.

The Company does not endorse, or provide any warranty, and is not liable for any data, software, or other content, and products or services available from Linked Sites or resources. You acknowledge and agree that the Company is not liable, directly or indirectly, for any damage or loss related to the use of or reliance on such data, software, or other content.

When the Platform refers to Linked Sites through links or hyperlinks, the owners and/or operators of these sites bear full (civil and criminal) responsibility for the security, legality, and validity of the content of their site, excluding any liability of the Company. For instance, the Company bears no responsibility if third-party websites infringe third-party rights, are not secure, are inaccurate, incomplete, misleading, or contain viruses or other destructive programs. Visiting and accessing these Linked Sites is at your own risk, without any involvement of the Company.

16) Modification of these Terms

The Company has the ability, at its sole discretion, to change and modify from time to time the terms of these Terms or the Platform, the services, materials, programs, policies, or other information described herein. You will be notified of any changes to the Terms by posting the new Terms and updating you through an updated Platform. It is also recommended that you regularly consult these Terms for any changes. If you continue to use the Platform after the Company has posted modified Terms, you indicate to the Company that you agree to be bound by the modified Terms. If you do not agree to be bound by the modified Terms, then you may not use the Platform. As this Platform evolves over time, the Company may change or discontinue all or part of the Platform at any time, with or without notice to you, at its discretion.

17) Applicable Law

Except in cases where the applicable law in your country of residence requires the application of another law and/or jurisdiction and provides that the application of another law and/or jurisdiction cannot be waived or modified by contract, this agreement is governed by and interpreted in accordance with the laws of Greece, without regard to principles of conflict of laws.

18) Jurisdiction

It is expressly agreed that the Courts of Athens shall have exclusive jurisdiction to resolve any dispute, claim, or controversy arising from or related to these Terms or the breach, termination, execution, interpretation, or validity thereof, or the use of the Platform or Content.

19) General Provisions

These Terms constitute the entire agreement between you and the Company regarding the use of the Platform and the Content. The failure or delay of the Company in exercising any right or remedy under these Terms or enforcing the terms and conditions of these Terms does not constitute a waiver. Any waiver of any such right or provision will only be effective if it is in writing and signed by a duly authorized representative of the Company. Subject to the provisions referred to in these Terms, the exercise by one of the parties of any of their legal remedies under these Terms does not affect the other legal means according to these Terms or otherwise.

If any part or provision of these Terms is found to be invalid or unenforceable, that part or provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will continue in full force and effect.

You are not permitted to assign or transfer these Terms, by law or otherwise, without prior written consent from the Company. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. The Company may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms shall be binding on and inure to the benefit of the parties, their successors, and permitted assigns.

Any notices or other communications provided by the Company under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

20) Contact Us

If you have any questions regarding the Terms of Use, please contact us at the email: info@my-team.co

Personal Data Protection Statement

This Personal Data Protection Statement governs the processing of personal data of Users (Coaches, Athletes, Parents, Guardians, and other associates of the Academy, Team, or Club) on the “My-team” Platform (hereinafter “Platform”).

The Platform is provided by the company “SPORTS PAYMENTS Anonymous Company” based in Aigaleo, Attiki, at Panormou no. 25, ZIP 12242 (hereinafter referred to as “Provider” or “Company” or “We”), which is available on the website my-team.co and on mobile devices through the Google Play Store and App Store.

The Company is the Data Controller for your Personal Data, following the General Data Protection Regulation 2016/679 of the European Union (also referred to as “GDPR”).

Personal Data We Collect

The Academy, Team, or Club that has contracted with the Company sends it a list containing the names and mobile phone numbers of the Coaches, Athletes, Parents, Guardians, and other Associates (collectively referred to as “Users”) who are entitled to register for free on the Platform. The Data Controller for this data at this stage is the Academy, Team, or Club that has contracted with the Company.

To manage your Profile, we have access to the data entered in the User’s profile, such as:

  • Basic Information, such as Full Name, Date of Birth, Gender, Age
  • Health Data, such as: Diseases, Conditions, Body weight and height data
  • Performance Data, such as Evaluation data, average results
  • Financial Data, such as Data on monthly or annual subscription debts

When you browse the Website, we collect the IP address received by your device each time it accesses the Internet. In cases where your IP address becomes fixed, it can be associated with the specific device and therefore may lead to information, such as the date and time of your visit to the Website and the type of browser and operating system used by the device.

If you choose to subscribe to the newsletter, we collect your email.

Use of the Platform by individuals under the age of 13

If the User has not completed their 13th year of age, any personal information will be entered on the Platform by the Parent/Guardian or, if entered by the minor themselves, the latter guarantees that they have obtained the explicit consent of their Parents/Guardians.

Purposes of Processing

We process your data for the following purposes:

  • to provide you with our services
  • to ensure the safe use of the Platform
  • for measuring and collecting data to improve the effectiveness of the Platform
  • for our Company to comply with applicable law
  • to support information technology systems
  • Recipients of your data

Access to the personal data you enter in your profile is granted to you or your Parents/Guardians, or to the person appointed by the Academy, Team, or Club to which you belong. Indicatively, this person may be the Coach or third-party partner selected by the Academy, Team, or Club.

We will share your information with third parties only to the extent described in this Privacy Statement. We may disclose information provided by the user and automatically collected information:

with Public Authorities or Administrative Authorities, where required by applicable law, for our Company to comply with any judicial decision or other legal obligation, or to respond to a judicial request.

when we believe in good faith that disclosure is necessary to protect our rights or property, to protect your safety or the safety of others, or to investigate theft or fraud.

with Service Providers, whom we use to improve our services and support our services.

For the purposes mentioned above and during the applicable retention period, your data will only be transferred within the EU/EEA. In the event that your data is transferred outside the EU/EEA, the Provider undertakes the obligation to ensure that such transfers to these countries will be conducted following the standard contractual clauses approved by the European Commission or any other safeguards permitted by applicable law.

Duration of Data Retention

We will retain your data for as long as your account on the Platform remains active and as long as the Platform remains installed on your device. The retention period may be extended to fulfill the purposes mentioned above or to comply with applicable legislation.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized and unlawful access and processing or accidental loss, destruction, damage, theft, use, or disclosure.

Changes to this Personal Data Protection Statement

To improve our Platform, we may make modifications to this Privacy Policy – for example, with the introduction of new technologies or the addition of new features and services. We reserve the right to modify, update, or supplement this Privacy Policy at any time. We will notify you of any changes to the Personal Data Protection Policy by posting the new Privacy Policy and informing you through an updated Policy. It is also recommended to regularly consult this Privacy Policy for any changes.

Your Rights

In accordance with applicable privacy protection legislation, you have the following rights:

(i) To request to know if and what personal data about you is being collected by the Company and to what extent.

(ii) To request a copy of your data.

(iii) To request that your data be corrected or completed if you believe it is incorrect or incomplete.

(iv) To request the deletion of your data. In this case, the Company will delete the data unless it decides to retain it for one of the lawful reasons that allow it to refuse deletion.

(v) To object to any of the processing purposes or you can request that the processing be restricted.

In these cases, the Company will respond in writing within 30 days of the receipt and determination of the request.

Additionally, in the event of exercising one or more of the aforementioned rights of correction, deletion, and restriction of your data, these requests will also be transmitted to any third-party recipient to whom the personal data might have been disclosed in the context of the Platform’s processing purposes.

Who can I contact for any questions/issues?

For any questions, clarifications, or requests regarding the protection of your data, you can contact the following email address:


Right to Complaint

If you believe that your request has not been sufficiently satisfied and the protection of your data is in any way compromised, you can appeal to the Hellenic Data Protection Authority using the following contact details:

Website: www.dpa.gr

Mailing Address: 1-3 Kifisias Avenue, Postal Code 115 23, Athens

Telephone Center: +30 210 6475600

Fax: +30 210 6475628

Email: complaints@dpa.gr

Payment Methods / Transaction Security

Recognizing the importance of electronic payment security, Viva payments is a licensed Payment Institution by the Bank of Greece (decision no. 280/3/23-7-2018 FEK B 3010/25-7-2018), and securely manages transaction data for card payments, according to the regulatory framework of the card transaction security management standard. Viva payments is certified in accordance with the card transaction security management assurance standard (PCI DSS), and undergoes periodic checks by a specialized consulting firm. All services of Viva payments are conducted through secure connections with 256-bit SSL certificates.

Viva payments also supports the use of the 3D Secure service, an additional security layer for VISA & MasterCard. The payer must then enter their secret code to complete the transaction.